Warranty

Product warranty is subject to the following terms and conditions:
BVH Bedding offers a warranty against faulty workmanship and /or faulty materials commencing on the date the mattress and/or base was originally delivered to, or collected by the purchaser and is valid only to the original purchaser of the product as indicated on the original sales invoice and is not transferrable.

• Original purchase receipt must be present.
• Original mattress label must be present to determine warranty rights.
• The warranty covers structural defects caused by faulty workmanship or materials. This includes:
• Coils or wires that are loose or broken
• Coils or wires that protrude or tear through any fabric.
• Should a service be required during the guarantee period, BVH will repair your mattress free of charge. Transportation costs, however, after the first 12 months will be the onus of the purchaser. Transportation charges will not be accepted without prior approval from the Manufacturer.
• Replacement of one piece does not automatically result in replacement of the other piece. Repair or replacement of the mattress or base does not extend its limited warranty or begin a new limited warranty period.
• The manufacturer’s determination as to the cause of fault shall be final.

What we do not cover

• Mattress damage caused by insufficient base or slat foundation support.
• Small manufacturing irregularities that do not affect the performance of the bed,
• Fit of Manchester / sheet items.
• Comfort preference including issues  of firmness; or
• Normal body impression(s) of 1.5” or less in a pillowtop mattress or 25mm in a normal mattress.
• Body signatures are a normal occurrence and indicate that upholstery layers of the mattress are performing as they should
• Handles or attached accessories, as handles are not intended to be used to lift, turn or transport the products, only to position the mattress; or
• Normal wear and tear or damage caused by abuse, misuse or negligence (including folding, bending, standing on or jumping on the mattress).;
• Room space issues, incorrect selection of size of mattress; or
• Temperature; or
• Allergies, smell or sensitivity to materials. Some raw materials have a natural smell.
• Bed height/weight
• Mattresses that are burnt, stained, or in an unsanitary condition, even if defective. For health and safety reasons, we may not be able to inspect these products to assess whether covered by the warranty, in which case, we reserve the right to deny warranty coverage.
• Broken fittings including T-nuts, legs and castors due to insufficient maintenance and tightening.

Bases

Are designed to offer the best possible support for your mattress. Do not stand or lay directly on your base as they are designed only to support your mattress as a whole.
If using third party slat bases, slats should be no more than 10 cm apart. Skeleton slats or flexible concave arching slats lose their resiliency over time and lost their upward curve shape. We recommend to carefully rotate slats from high to low load areas and replace if they lose their support. If using a solid base panel we recommend having holes to allow moisture and air circulation.

• *This warranty is in addition to, and not in substitution for, the right of the purchaser conferred by the trade practices act and/or the legislation of any State or Territory.

Care Instructions

• Rotate your mattress periodically. Body signatures are a normal property of your mattress and rotating your mattress will help to equalise the upholstery settling between sleepers of different body weights and shapes.
• Do use a mattress protector at all times as this will prevent stains.
• Do use a recommended base or a supportive, rigid, non-yielding foundation. An old base unit may not provide sufficient support. It may appear that your mattress is sagging when the problem may be due to a non-supportive base.
• Do not bend or fold the mattress. When transporting your mattress do not drag it on the ground.
• Don’t carry a mattress by the handles as these are only use to position the mattress on the base and will not support the full weight of the mattress.